1. Right of Withdrawal

Ordered goods can be returned in their original packaging within 14 days of the delivery date.

The buyer is responsible for the return shipping costs.

2. Expiration

  • The buyer first registers his return by email: team@upyuu.ch
  • If you return the item without prior notification, we cannot refund the full purchase price.

  • We only accept unused products in their original packaging with all accessories. The products must be free of any dirt and damage (e.g. deodorant or make-up stains). Unfortunately, returns cannot be accepted if these requirements are not met. Further information can be found in our General Terms and Conditions ( GTC ).

  • The original packaging must not be damaged.

  • The buyer makes sure to enclose a copy of the delivery note or the invoice so that we can easily assign the return to the order placed.

3. Return Address


PO Box 62

3063 Ittigen


As soon as the return is received at our warehouse, we will take care of the refund.

(Revision May 17, 2022)